Sr. Manager - Global Sales Training & Effectiveness - ASTD
* Conduct a thorough training needs assessment with key internal stakeholders.
* Define sales effectiveness strategy in conjunction with the Merchant Acquisition organization and manage overall calendar of initiatives for that organization
* Design and deliver selected training and learning intervention programs in-house and/or manage external training companies; Training and learning programs will be focused on selling skills, relationship management, financial acumen, negotiations, and understanding of AXP products and tools
* Manage and grow relationships with sales leaders and serve as point of contact and as a strategic consultant for Sales Effectiveness for the Merchant Acquisition organization
* Drive additional initiatives in support of the overall MSA region related to a specific business initiative impacting the entire region. Supporting other training platforms or reinforcement initiatives such as consultative selling skills or leadership effectiveness
* Leverage Human Resources, Sales Excellence, Industry Development & Field Effectiveness (IDFE) and other teams as needed to develop the most effective programs
* Leverage various training channels and technologies to deliver a variety of solutions including face to face training, teleconference training, and self-directed training
* Work with other Global Sales Training and Effectiveness team members to ensure standardization and compliance with the global sales curriculum
* Measure impact and effectiveness of programs and align metrics to business objectives
* Drive strategy for our LMS, and oversee administrators who manage the day-to-day functions of the platform
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